Cycle-Re-Cycle Part II

[Killer2600]

Order some stuff from them on a thursday morning and got it friday afternoon the following week which isn't bad except the whole time aside from the automated order confirmation e-mail they didn't send me any kind of updates or shipping tracking info--I had them UPS it so they could have sent me the tracking number.

Granted I'll use them again because of their good pricing but my much better dealings with Z1 (faster shipping and e-mailed tracking number) make them my preferred place.

Would I recommend crc2? Yes, since they did deliver and in a timely (I suppose--ordered thursday shipped wednesday) manner. And the prices were good.

[Craiger]

I'm getting the same service. I'm hoping, today, to get the part I ordered from them last Friday morning.

Can't say I'm disappointed, but I do like getting a confirmation once it's been shipped.

Good price on a tachometer. As long as I get it, they'll be cool with me. Electronic communication just doesn't seem to be one of the areas where they excel. I understand a phone call goes a long way with them. Supposed to be good folks.

[bwringer]

CRC2 is a little shop in a rundown building absolutely jammed with parts in the bad part of Indianapolis (as bad as it gets in Indy, anyway). The owner, Rob, and his staff (two or maybe three people) are great people, very knowledgeable, very helpful, and extremely honest.

Just realize that you are dealing with a tiny business where everything is handled by two or three people and very little is automated. They do everything personally. That's great in some ways, but can cause misunderstandings for people used to the mega-store corporate approach.

Lately, there has been a real boom in CRC2's business because so many more people are resurrecting old bikes. He's been having a bit of trouble keeping many items in stock recently, so it sometimes takes a few more days than normal for stuff like brake pads, shocks, and all the other stuff he normally keeps in stock (almost everything on the web site is normally stocked).

If you need something in a certain timeframe, you'd probably be best off calling to check stock (the phone is constantly busy, so it's very tough to get through) or ordering from a mega-site that lists stock levels, like Dennis Kirk http://denniskirk.com

http://z1enterprises.com also is an excellent vendor, and they seem to be taking somewhat better advantage of automation. They've also expanded their operations considerably recently.

CRC2 still has a lot of unique items that don't seem to be available elsewhere, and of course, if you go there or call, you get Rob's incomparable expertise.

[Craiger]

That's good to know. Thanks bwringer. You'd never know that by looking at the website. They have their stuff together as far as that goes.

CRC2 was the only place I found the tach I needed....so I'm more than willing to wait a few more days for the right part. Price was good, too.

[spots25]

yup, i've used crc2 a few times, and always had good luck. I'm about to place another order

[almarconi]

I have used them a couple times before and have received excellent service. The last order I placed, however, did not go as well. I placed an order on 6/23/2008 and to date have received nothing. I tried to call them several times, either the phone just rings or is endlessly busy..no luck. I sent several e-mails and finally received this response

Hello,

I am looking into why your order did not ship. It is still with the pending orders with one sprocket missing. I will email you back when I have futher information. Sorry for the delay in response our office is not in the store and we are swamped this time of year. If I can help further please e-mail cycle@crc2onlinecatalog.com . Thank you for your order.

This email was received on 7/7/2008..I responded to the e-mail they sent and have not heard back from them as to why the order is still delayed. My credit card was charged on 6/24 and I still don't have the parts. Telling a customer the reason we did not communicate with you is because " we are swamped" , is poor customer service. Isn't my business as important as another customers. They couldn't take 5 minutes out of their "busy schedule" to send me the status on the order?
All they would have to say is .. the part is out of stock or the part will be delayed a couple weeks.. would have been a better response. I emailed them today cancelling the order so we will see if they respond to this.
I am a patient person. I understand they are a small business but their lack of response has frustrated me to the point where I will shop elsewhere in the future. If they continue providing this level of service they won't have to worry about "being swamped" for very long.

[mapball]

First experience was good. got my shocks relatively quick, though it was odd that I did not get a order or shipping confirmation of any sort and they just showed up at my door.

next experience has been terrible. No confirmation again. Items out of stock and was not informed. Called over a week later to find that my items were not shipped. I was spoken down to and was essentially blamed for the mix up. They did not apologize.

If they wanted me to call to order in the first place, their website should state that. They do not live up to their own standards of service that they have written on their webpage. If they want to do business on the internet, they need to be more professional and improve their website and business.

I am very flexible and understanding but regardless if someone is having a bad day, I am not going to put up to being spoken to like I am stupid.

Ive been trying to call all day today, every 15 minutes and its always busy. I want my money back, im canceling my order.

[Planecrazy]

Another customer who's had several great experiences with CRCII. Whenever a company experiences unexpected growth it can cause hiccups and challenges. I'm not making excuses for them - they need to do whatever is necessary to improve the web experience, but at least know that at the core they are "good people" who most likely will solve the ordering problems once they realize it's not just a temporary issue.

My .02

Regards,

[almarconi]

I finally got an e-mail from them on 7/11 that my order was going to be shipped. I replied to the e-mail that I had already cancelled the order(they never did acknowledge that e-mail) and did not need the parts anymore because I had already reordered them from somwhere else. The package arrived on 7/14, I refused delivery and the parts were sent back to them. It remains to be seen if I will get my money back. Took them 19 days to fill the order. Not that I was in a major rush for the parts but their lack of response is what aggravated me. If they had responded to say the parts were out of stock or whatever their problem was I would have understood. Make all the excuses for them that you want but not responding to customer requests is not satisfactory. If you have a business you must be willing to respond to your customers, especially if you already charged them for the goods. I'm sure they are a great bunch of guys but I'm just going to look elsewhere when I need parts. I ended up ordering the parts I needed from Z1 and received them in a couple of days without any issues.

[chuckycheese]

Crc ii

It only takes one or two idiots to totally screw up a small operation such as CRC II.....and that's pretty much what Rob told me has been going on. The last time I ordered from them, they made just about every mistake that was possible (multiple wrong items, shortage on the items that were correct, no (or late) returned messages, no stock when they said they had stock).

Eventually, everything was corrected (over a period of about 3 weeks and several phone calls) although I ended up paying to return one item that was sent in error. Rob seems like a very nice man but I'd be reluctant to do business with them again. I'd feel like a fool if it didn't go right....and I doubt, very much, that it would go right.

[Florida Guy]

I don't understand why these companies don't understand customer service.
If you are happy with goods/service, you will tell all your friends about them.
If on the other hand, you are unhappy with their services, you are going to tell anyone that will listen about your poor experience.
This will only result in lost business for the (or any) company which could have been avoided by good customer communications.
I took a bike I owned into a shop owned by my friends cousin. I wanted to avoid a chain (like Powersports) because I thought I would receive more personalized service with the private shop.
Well, as it ended up, I was totally unhappy with their SLOW service and lack of communication. My bike was in the shop for 20 days just to have the tank lined and have 2 tires mounted. Whenever I would call, they would just give me excuses.
Next time I go for tires or service, I am going to try Powersports. The little shop has lost my business forever, and will tell anyone that will listen of my experience there.

[almarconi]

I'm still waiting on my refund from them. They don't respond to e-mails and I can't get in touch with them on the phone. This company sucks, I will never do business with them again.