Bike Bandit, poor shipping of gaskets.

[Skateguy50]

Well I saved a few bucks getting some OEM gaskets from bike bandit over the dealer... no way I am going to spend the day replacing the base and head gasket with what they sent me.

The box when it came didnt even look like it would fit them, well I was right.







I sent in my email and pics, and will see how customer support deals with it before I complain to much... but seriously? Who thinks folding a $100+ gasket is a good idea?

[kdo58]

i got a stator gasket from them, in to small of a box , but it did not have a crease in it. I used it but shook my head when I got it.
They use to ups every thing I got from them, now it coming from the postal service.

[Nessism]

Wow, that sucks. I'd be pi$$ed!

Generally speaking I like BB and use them plenty. They recently ran into a back order situation on some of my parts and shipped a parcial order to me so I didn't have to wait.

My guess is that it wasn't BB that was at fault per say, but the idiot that packed your parts. Of course BB is responsible but I don't think it's their policy to damage parts due to poor packaging.

I trust they will make this right.

[El Giablo]

I received a large moto-cross gear bag, instead of progressive springs. ?

[SKD]

wow, i've got alot of stuff from them here in the last 2 weeks and never had an issue, that sucks with what happened to the head gasket. im sure they'll make it right.

[almarconi]

Whenever you order motorcycle parts or auto parts there is a chance a moron will be packing your product. Few people understand how to pack items for shipping. Shipping companies are also to blame sometime since they show little care in handling packages.

In your case, I would take pictures and return the item for a replacement. You could also write a letter to the president of the company and tell them that inadequate/improper packing reflects poorly on their company.

[Macmatic]

... but seriously? Who thinks folding a $100+ gasket is a good idea?

The guy who used to work in shipping last week?

I ordered a few parts and supplies with a set of gloves last month and the gloves said they shipped in 2-4 days or something like that. I got an email saying the gloves were on backorder and nothing since then so I'm not real happy with their stock indications. I would have placed the order with DK or another MS but BB had better price on the gloves...which they didn't have in stock. Now I had to make it a point to cancel the order if I don't want to get surprise gloves and billing sometime in the future.

/\/\ac

[SKD]

hmmmm, sounds like i better watch what i order from bb from now on.

[Bill C.]

Shipping

I just ordered some parts from them last night. Lets see how long and in what shape they arrive. I will update this when I get my parts. Never had a problem in the past.

[Skateguy50]

Overall had good experiences with them, the tire I ordered at the same time came in fine in a separate shipment. TBH the box looks like it is specifically for a helmet. The base gasket I could probably use but the head gasket is totally trashed, if I flattened it out you would see the metal ring is separated from the gasket.

I sent in a return request customer service ticket with 2 pictures attached, I am confident they will make it right but will keep you posted. Good news is I am camping this weekend, then in Haiti for 10 days missing 2 more weekends so had no immediate plans for installing the gaskets.

[IanC]

Although I like dealing with BB because of the prices and great customer service and communication lately it's been taking 2 weeks to get anything I order. Really frustrating.

[koolaid_kid]

I don't use them much anymore. I go to babbitsonline or partshark, they have better prices.

[SKD]

partshark is a great place, they let you know whats going on the whole time you have an order with them.

[SqDancerLynn1]

BikeBandit has always been good for getting parts. But they do not communicate very good. I have waited up to 6 weeks for back ordered parts. I would still order from them...

[snark]

Although I like dealing with BB because of the prices and great customer service and communication lately it's been taking 2 weeks to get anything I order. Really frustrating.

Same exact reason I gave up on them.