Bike Bandit, poor shipping of gaskets.

[Skateguy50]

Got a reply today, again I ordered this well in advance of when I had time to install it so its not to big a deal as long as they make good on it, and seems they are with little extra effort.

"

Hello Jared
Thank you for writing in. We are sorry to hear you received this part damaged. Shortly you should receive a return shipping label to your email address. Please print this attachment out and send back the package part. In the mean time a reorder will be placed for another one. Once the item comes here we will make sure to ship this item flat. If there is anything else we can assist you with just call or click!

[Bill C.]

Delay

Ordered Saturday night. Received this email today.

"One of the items in your order had to be ordered from an alternate warehouse due to availability. As a result, the item(s) will be delayed 1-4 business days.

The remainder of your order has been processed and will be shipped when the delayed items arrive. Your original quoted shipping cost will not change."

No big deal as I won't get much garage time this weekend. Seems they are trying to keep me informed of what is going on.

[davidduarte]

I'm not very happy with BB right now. I placed an order on June 14 for an o-ring chain, front and rear sprockets, a rivet tool for the master link, and a windshield. I was told that the chain was backordered. I received a package on June 24, with the sprockets and the rivet tool, but no windshield! When I checked my order status, it showed that the windshield shipped with the same tracking number. After attempting to call, then finally IM'ing with them, I was informed that the windshield shipped separately, and that I should get it tomorrow. Of course, no one bothered to tell me this before. I finally cancelled the chain yesterday, and ordered one through Dennis Kirk that cost me 15 bucks more, but they show right on the item page how many they have in stock. It also shipped to me last night, and I'll have it by Friday. I'm not sure if I want to give BB another chance after this nonsense.

[Hodado]

I have had better luck ordering from the local Suzuki dealer.BB is faster but no shipping charges through dealer.You may wait a little longer but overall cost is quite a bit less

[SKD]

ok i just got a shipment from bb and there was 2 of 4 exhaust gaskets not in there, call them up and after 30 minutes on hold i get a hold of a "customer service rep" she tells me they shipped in the same package, i tell her i have the package in my hand and they are not here, so i ask to speak to her supervisor and she tells me after 5 more minutes on hold that she cant speak with me know, so i say when can she, " well sir she is really busy with other customers" gee wonder why. so i ask her when i will get my gaskets, she says the 14th, lmao, ummm maam im in palm springs and your in san diego, thats a 2 hour drive tops. she says well thats the best we can....no more parts from them......

[Skateguy50]

Some follow up, they are getting me a replacement at no cost but if I was in a rush would be a huge issue.

I ordered this June 15, my tire arrived at my door June 18th.

here is the latest.

Jared,

One of the items in your order XXXXXX had to be ordered from an alternate warehouse due to availability. As a result, the item(s) will be delayed 1-4 business days.
The remainder of your order has been processed and will be shipped when the delayed items arrive. Your original quoted shipping cost will not change.

In the bottom it states this, lol.

Cross-Shipped Items:
Item Name

Quantity

Total Price

GASKET SET,CYL

1

$0.00

Our advanced fulfillment system allows BikeBandit.com to pull inventory from multiple warehouses across the United States. This means that when you order from BikeBandit.com there's less of a chance that you will experience long delays and your parts will be delivered right to your door!

Its good for a laugh at least. probably will have an undamaged gasket about a month after my original order date.

[raistian77]

Thats my problem with BB, big delay in getting my stuff. My tires took darn near 2 weeks to come in, they were boxed beautifully and well supported. But my bike is a daily driver, had to borrow one of the work trucks while I waited. (This is also why I have another set in the garage)