G&S Suzuki WTF!!

[gs1150streetracer]

Z1 Jeff plays no games

[jeff.saunders]

Last time I ordered from Z1 it took 6 weeks to get valve shims and some gaskets. When I placed the order and told the guy what kind of bike I have he chuckled... "You don't really plan on restoring that thing do you?". I said no, and that I'm doing maintenance to ride it, but thanks for the concern. He insisted parts were impossible to get and it wasn't worth working on the bike.

I had to call them 5 times to figure out where my stuff was. Turned out the guy went on vacation and never processed my order. Someone else had to look on his desk and found a post-it with my info on it. They were friendly enough, but seemed totally unprofessional, and completely unorganized. I expected a lot better after reading the rave reviews from you guys. In the past I've ordered from babbits, bike bandit, motorcycle superstore, revzilla, and a few others without a problem.

Brandon.... according to our records, you placed the order on Feb 18th at 11:12am (if you had called prior to this, it wasn't from your phone - Feb 18th is when the order was entered into our business software and the first time your phone number was logged by the PBX software). We apparently messed up and failed to order the two special order parts. You called on Friday Feb 25 at 3:25pm wondering where the order was. It was Monday (Feb 28th) before the parts order was processed into Suzuki. You also called on Mar 7th at 2:47pm - at that point we should have received your parts - but they didn't come in until later that week - I'm not sure how much was a Suzuki delay, and how much was a Fedex delay - we should have normally received them on Mar 7th, but they came in late on Mar 9th. We shipped on Mar 10th. Given the special order parts, we caused about a 10 day delay - and I apologize for that. It might have seemed like six weeks...

[Truth]

Ok closer to a month. Not a big deal, I wasn't in a rush for the parts, which was why I didn't complain. I originally called before the 18th, but I have no idea of the exact date. It was way too cold to ride anyway.

[Jason the terminator]

Placed my first order with Z1 Friday night and got a tracking number for the order Saturday at 8:54a.m. I received the package today, did these guys not realize it was a holiday weekend? I'm looking forward to doing more business with them in the near future.