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Diablo Cycle - orders@reproductiondecals.com
I found a painter that has done hundreds of motorcycle tanks here in north Texas.
I ordered a set of decals for my 78 GS1000 skunk. I received them quickly, and took them to my painter.
My painter just called and told me that the decals were obviously old or had gotten hot at some point because the stickers had stuck on the white part instead of the transparent part.
He told me that he ended up having to lay them by hand.
He said the tailpiece decals were for the same side and he had to trim one to make it work. He also had trouble with bubbles under the white tank stripe which will now need to be re-done in the future.
I called and spoke with Ellen at Diablo Cycle. Before I was finished telling her what my painter told me, she cut me off mid sentence and said that the stickers were not old and she hears about problems all the time and it is just faulty painters using the sticker manufacturer as an excuse.
I questioned how she would know if her stickers were bad if when people call, she just dismisses their feedback.
I asked what it would cost for the white tank stripes, so my painter can apply tem later and do another clear coat over them.... (I really thought she would offer them for free)... but said she didn't think she could break up a set and the tank decals were $79)
I told her that since I was not involved with the application, I could have my painter call and give her the specifics so she could get the details for either quality control or an educational opportunity.
My painter called her right away, then called me back to say that he started telling her how he had done hundreds of bike stickers and knows when they are old or not. She would not listen to him, talked right over him about the quality of their decals and eventually started yelling ....
Not my idea of good customer service.... or quality control methods.
I personally will not do business with this Canadian firm again.
I ordered a set of decals for my 78 GS1000 skunk. I received them quickly, and took them to my painter.
My painter just called and told me that the decals were obviously old or had gotten hot at some point because the stickers had stuck on the white part instead of the transparent part.
He told me that he ended up having to lay them by hand.
He said the tailpiece decals were for the same side and he had to trim one to make it work. He also had trouble with bubbles under the white tank stripe which will now need to be re-done in the future.
I called and spoke with Ellen at Diablo Cycle. Before I was finished telling her what my painter told me, she cut me off mid sentence and said that the stickers were not old and she hears about problems all the time and it is just faulty painters using the sticker manufacturer as an excuse.
I questioned how she would know if her stickers were bad if when people call, she just dismisses their feedback.
I asked what it would cost for the white tank stripes, so my painter can apply tem later and do another clear coat over them.... (I really thought she would offer them for free)... but said she didn't think she could break up a set and the tank decals were $79)
I told her that since I was not involved with the application, I could have my painter call and give her the specifics so she could get the details for either quality control or an educational opportunity.
My painter called her right away, then called me back to say that he started telling her how he had done hundreds of bike stickers and knows when they are old or not. She would not listen to him, talked right over him about the quality of their decals and eventually started yelling ....
Not my idea of good customer service.... or quality control methods.
I personally will not do business with this Canadian firm again.
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