BoulevardSuzuki

[Guest]

Placed an order on 9/3. Emailed them last week to see when the order was going to ship as they charged the credit card on 9/9. Got a response right away that the order should ship on the 16th/17th. Here it is 9/20 and they are no longer responding to email and the order still hasn't shipped. Am I out my $200 or are they normally very slow at shipping?

[chuck hahn]

Got my stuff inn about 10 working days..but if somethings back ordered they probably are holding the rest up waiting for it to complete your order. This doesn't excuse not explaining the situation to you or at least answer the email questions.

[JEEPRUSTY]

Pick up the phone and cal them.

I have had two largish orders with them and had no problems.

[Steve]

I placed an order with them early this week (Sunday night?), got the e-mail today that it was being readied for shipment.

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[Dogma]

Oh yeah? Well, I placed an order on Wednesday evening and got the shipping notification today. Actually, that's awfully quick. I must have just snuck in on this order cycle. Which is nice, because I'll be glad to have a spare clutch cable on my long ride next weekend (TN, with CUJM).

Someone somewhere told us that orders dealers place with Suzuki for parts are placed all at once after some minimum order size has been met. I would have thought that an order placed on the 3rd would have some activity by now. I agree with Jeep. Call them and see what happened.

[Steve]

..., because I'll be glad to have a spare clutch cable on my long ride next weekend (TN, with CUJM) ...

Yeah, some of us know how much you enjoy changing a clutch cable in a gravel parking lot.


With a bunch of Goldwingers waiting on you (OK, us).

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[Tamara]

Thanks all! I called this afternoon and one item is on backorder. They're going to ship the rest of the order out and ship the backorder item when it arrives. They also apologized about being unresponsive to the email.

[cowboyup3371]

Ordered my parts a week and a half ago and received them today. Most were sent UPS ground on Tuesday but one was sent out Wednesday by UPS Second Day Air...who ever took over for Ashley (I think his name is Brent but not sure) has done a helluva job

[Dogma]

Yeah, some of us know how much you enjoy changing a clutch cable in a gravel parking lot.


With a bunch of Goldwingers waiting on you (OK, us).

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It was their turn to wait.

[eil]

I've never had G&S or Boulevard respond to a single one of my emails, but they were always very friendly and helpful over the phone when I gave up and called instead. I've also read that both of these places give priority to orders placed over the phone.

If you're like me and prefer email, Z1 is the way to go. Send them your part numbers and they'll send back a paypal invoice.

[Tamara]

I'm getting a little disgusted with Boulevard Suzuki. They charged my card on 9/9 and I'm still waiting for shipment. Even if they don't have all the stuff yet, they could do a partial shipment since they've already taken my money.

This is my first order with them and it'll probably be my last.

[Dogma]

I'm getting a little disgusted with Boulevard Suzuki. They charged my card on 9/9 and I'm still waiting for shipment. Even if they don't have all the stuff yet, they could do a partial shipment since they've already taken my money.

This is my first order with them and it'll probably be my last.

I totally get the frustration, but did you pay for two shipments? Some places will split a shipment sometimes, if it wouldn't change the shipping cost, or if they screwed up. Others have limitations in their software that won't let them deviate from a placed order other than to cancel it.

[GateKeeper]

Thanks all! I called this afternoon and one item is on backorder. They're going to ship the rest of the order out and ship the backorder item when it arrives. They also apologized about being unresponsive to the email.

I'm getting a little disgusted with Boulevard Suzuki. They charged my card on 9/9 and I'm still waiting for shipment. Even if they don't have all the stuff yet, they could do a partial shipment since they've already taken my money.

This is my first order with them and it'll probably be my last.

Call them, and ask them, why the partial shipment has not been shipped as they clearly told you they would....

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[Tamara]

Call them, and ask them, why the partial shipment has not been shipped as they clearly told you they would....

.

I'm going to as soon as I get off the phone for my paying job.

[GateKeeper]

I'm going to as soon as I get off the phone for my paying job.

Yaaa I hate it when work gets in the way of my fun things to do.....LOL

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