Cycleorings, PartsOutlaw, Good Guys

[Guest]

Making sure I am keeping these two in front of everyone. O-ring kit came very quick considering I mailed a check. Very happy with transaction.

Called PartsOutlaw and got a gal on the phone. Truly sorry I cannot remember her name. She asked a ton of questions and some more than once. I felt she was genuinely concerned I got the right parts. Confirmation e-mails too.

I also want to prop up Good Guys in Herrin Il. Chad is top notch, has plenty of tech advise and is building a 1340GS himself. Awesome to deal with.

[Steve]

Yes, cycleorings is run by our own GSR member Robert Barr.

Parts Outlaw is also top-notch and highly-recommended by many (most?) here.
There is one other vendor that has cheaper prices, but the service there kinda takes away from that.

.

[srg]

It was probably Kelsey from PartsOutlaw. She's great. Ask her for free shipping codes, she lives them out like a pedophile gives out candy.

[bccap]

Is that Boulevard's new name ?

[srg]

Is that Boulevard's new name ?

Yep, it is.

[growler]

Just wanted to provide some feedback on Parts Outlaw. Not having a good first experience, at ALL. I ordered an oil filler cap back in late July. Still don't have it. Supposedly they shipped it out via FedEx, who said it couldn't be delivered. (I get packages delivered daily to my office...FedEx, UPS, USPS....no issues) So it was returned to them, and they said they would ship it USPS. Still nothing. Got a phone call saying it was returned to them again. I don't get it. Called them back and keep getting voicemail. Needless to say I'm pretty irritated.

[JEEPRUSTY]

How many times have you had to call them?

[BigD_83]

They (Boulevard/Deland/Parts Outlaw) have never failed to deliver an order, but I have found that email is (lately) a terrible way to communicate with them. They used to be on top of email, and I like to use it because it gives a nice paper trail to follow v.v communication, but of late, I have had absolutely no responses to questions via email. It's a bit annoying, trying to find the time to call, but they have always been helpful when I do manage to match my free time with their open hours.

[srg]

Just wanted to provide some feedback on Parts Outlaw. Not having a good first experience, at ALL. I ordered an oil filler cap back in late July. Still don't have it. Supposedly they shipped it out via FedEx, who said it couldn't be delivered. (I get packages delivered daily to my office...FedEx, UPS, USPS....no issues) So it was returned to them, and they said they would ship it USPS. Still nothing. Got a phone call saying it was returned to them again. I don't get it. Called them back and keep getting voicemail. Needless to say I'm pretty irritated.

That's odd. Did you try contacting FedEx and USPS with the tracking numbers to see what happened and why it was returned? Does PartsOutlaw have your address and postal code and everything exact?

[growler]

Just called again, so that makes twice.

I was never provided any tracking numbers, they just stated they shipped it. (in email communication)

Yes, my postal address and everything is perfect. Straight off the order confirmation.

[JEEPRUSTY]

Odd I always got tracking information. Some new guy is at work there possibly.

[BigD_83]

New order from me a few days ago, and no confirmation email...yet.

[growler]

This is ridiculous. Called and left two messages. Still nothing.

[JJ]

Just called again, so that makes twice.

I was never provided any tracking numbers, they just stated they shipped it. (in email communication)

Yes, my postal address and everything is perfect. Straight off the order confirmation.

It's not being sent to a PO Box, is it? I have always gotten perfect service from them.

[Gsxrrider97]

Hello, this is Chad (IT manager) from partsoutlaw.com, the gm notified me of this thread. I'm sorry to hear of the issues regarding your order. Just to let you know, there have been a lot of changes here recently on the employee side not that this is a excuse but there is none. Kelsey has retired and Britney (new) has taken over her position. We also have changed schedules to be closed on Sundays and Mondays. Best to reach us tues-fri 9am-5pm est. If for some reason nobody answers the main line, give a call to the store and ask for Britney or Matt at 386-740-2453. And if you are still not satisfied with the results you receive, you can email me personally at gsxrrider97@yahoo.com or the gm@delandmotorsports.com and we will do our best to rectify the problem. I do not regularly check this forum so please email me with comments or concerns. We appreciate your business and hope to keep in your graces for years to come.
Thanks,
Chad
IT Manager

Http://www.partsoutlaw.com