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Bought a Firstgear Trekker jacket a few weeks ago, and one of the snaps came off the front. No big deal really.
I called up IFW (Makers of Firstgear) at the number on the jacket's sewn-in label. No voicemail or menu navigation, a REAL PERSON answered! Said I had a warranty issue, and was transferred to someone who took my name and address and said he'd ship out a couple spare snaps today, no questions asked.
Impressive!
The jacket, by the way, is great. Fits nice, removable liner, vents, etc.
It keeps me warm on the 50 degree mornings, no problem, then on the 80 degree afternoons, I take out the liner and open the vents. As long as I'm moving, I'm quite comfortable. Way better than my old leather jacket.
I called up IFW (Makers of Firstgear) at the number on the jacket's sewn-in label. No voicemail or menu navigation, a REAL PERSON answered! Said I had a warranty issue, and was transferred to someone who took my name and address and said he'd ship out a couple spare snaps today, no questions asked.
Impressive!
The jacket, by the way, is great. Fits nice, removable liner, vents, etc.
It keeps me warm on the 50 degree mornings, no problem, then on the 80 degree afternoons, I take out the liner and open the vents. As long as I'm moving, I'm quite comfortable. Way better than my old leather jacket.