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on-line they are http://LMR.COM
I just had a small but warm exchange with them
I ordered a part on-line for my Mustang, paid by paypal, and then got their e-mail confirmation which offered me a six percent discount on my next purchase, as I was a first time customer.
I looked at that and remembered there was something else I would like and found it on their site. I started the purchase routine again and stopped when I got to the shipping cost, as the item was $10. and shipping would be $31...almost as much as my first purchase, which was much more in weight, and over $300.
My order was already complete so I phoned and asked if I could add something to the order, as the small item I wanted weighs only two or three ounces and is worth only $10, while the website said minimum shipping cost was $31.
He said that, since my paypal purchase was complete, the only option there is cancel the sale and refund my money, then I could purchase it again and add the new part, but it would take a few days for the refund to go through and I would actually be paying twice for the parts until the refund came through..
Then he said he did not want to keep me waiting and would just put the small part into the package.
I asked him how I should pay for the extra part.......No charge..
When I got the shipping confirmation it showed the extra part and even that I had forgotten to order it...but still no charge.
I really appreciate that extra step to gain and keep a new customer.
They specialize in Mustangs and F-150s. If you have one of these try them .http://LMR.COM
Their pricing is really good: even with shipping costs to Canada (free within USA) , I am saving more than $200 over buying locally..
EDIT
On top of all that....incredible shipping time. Ordered at 1:55PM...two hours later their e-mail said t was packed and ready for shipping. Then I got the UPS notification saying they picked it up at 4:55PM.. exactly three hours from the order time.
I cannot see how anything can get better than this.
I just had a small but warm exchange with them
I ordered a part on-line for my Mustang, paid by paypal, and then got their e-mail confirmation which offered me a six percent discount on my next purchase, as I was a first time customer.
I looked at that and remembered there was something else I would like and found it on their site. I started the purchase routine again and stopped when I got to the shipping cost, as the item was $10. and shipping would be $31...almost as much as my first purchase, which was much more in weight, and over $300.
My order was already complete so I phoned and asked if I could add something to the order, as the small item I wanted weighs only two or three ounces and is worth only $10, while the website said minimum shipping cost was $31.
He said that, since my paypal purchase was complete, the only option there is cancel the sale and refund my money, then I could purchase it again and add the new part, but it would take a few days for the refund to go through and I would actually be paying twice for the parts until the refund came through..
Then he said he did not want to keep me waiting and would just put the small part into the package.
I asked him how I should pay for the extra part.......No charge..
When I got the shipping confirmation it showed the extra part and even that I had forgotten to order it...but still no charge.
I really appreciate that extra step to gain and keep a new customer.
They specialize in Mustangs and F-150s. If you have one of these try them .http://LMR.COM
Their pricing is really good: even with shipping costs to Canada (free within USA) , I am saving more than $200 over buying locally..
EDIT
On top of all that....incredible shipping time. Ordered at 1:55PM...two hours later their e-mail said t was packed and ready for shipping. Then I got the UPS notification saying they picked it up at 4:55PM.. exactly three hours from the order time.
I cannot see how anything can get better than this.