I've been buying parts from Bikebandit for years and have always had great service but wanted share my recent experience with them hopefully help anybody else who needs to order parts. I got a flat on my DRZ400 (also I got a DRZ400) about a month ago and ordered a new tube and rim strip from bike bandit. While I was on the site, I remembered that my licence plate for my GS450 was zip tied on. I found some licence plate bolts and added them, too. A day or so later I got an automated email saying that the plate bolts were on backorder and that my order would ship when they got it or be cancelled 25 days later.
I tried calling the customer support number for BikeBandit which was disconnected. I then tried their chat function and filled out the form with my information when it said nobody was available. I also sent an email to their customer support team letting them know that I really only needed the tube and rim strip and that they could either send the bolts separately or cancel entirely, whichever was easier. I received an automated email from their support team saying they had received my inquiry and would reply soon. All normal and fine. I work in customer support so know how it goes.
Over the next week, I tried calling several times to see if I could get through. The number was disconnected. Tried the chat again, too, and about a week after I emailed again to try to get the tube and rim strip. As of now it's been over three weeks and I still have heard nothing about my order. I've called every few days in hopes that maybe they've just reduced their hours due to COVID but have yet to get anything but a message saying the number has been disconnected. It's been 25 days since I ordered and they charged my card. I guess I'll see whether or not they are even open to cancel the plate bolts - the timeline they gave me.
If you need parts, I would try somewhere else or at least try to call their sales team and order over the phone so that you can confirm when your parts will go out.
I tried calling the customer support number for BikeBandit which was disconnected. I then tried their chat function and filled out the form with my information when it said nobody was available. I also sent an email to their customer support team letting them know that I really only needed the tube and rim strip and that they could either send the bolts separately or cancel entirely, whichever was easier. I received an automated email from their support team saying they had received my inquiry and would reply soon. All normal and fine. I work in customer support so know how it goes.
Over the next week, I tried calling several times to see if I could get through. The number was disconnected. Tried the chat again, too, and about a week after I emailed again to try to get the tube and rim strip. As of now it's been over three weeks and I still have heard nothing about my order. I've called every few days in hopes that maybe they've just reduced their hours due to COVID but have yet to get anything but a message saying the number has been disconnected. It's been 25 days since I ordered and they charged my card. I guess I'll see whether or not they are even open to cancel the plate bolts - the timeline they gave me.
If you need parts, I would try somewhere else or at least try to call their sales team and order over the phone so that you can confirm when your parts will go out.
Comment