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I had a great experience with these guys. I hunted for tires a year and half ago, lots of research, decided on a specific brand and model. After 10k I needed tires again, trusting my previous interrogation and not wanting to repeat the research, I looked for the same tire. I was, looking for best price, tires and shipping all totaled. Some vendors give good tire price but are tough on shipping, some vendors give good shipping price (free) but high on the tires.
Found http://www.americanmototire.com/ added up my purchase, happy with the total, and I ordered.
Soon after, same day, I received an out of stock e-mail from American Motorcycle Tire. I had no reason to doubt their message as other vendors had noted “to call on availability” for the rear tire model and size I selected. BUT, the email wasn’t an automated response. It was an email from an actual person explaining the out of stock situation, and when they expected to receive the tires I ordered. AND, they offered to cancel the order, AND, they offered to recommend a comparable or better tire based on my riding profile, OR back order and charge my credit card and complete the order once the tire I originally ordered was in stock.
I gave them a description of what, how, when, weights, speed etc of how I ride. They responded with an alternative tire, or, the option to cancel, or the option to backorder the original order.
I checked out the tire they recommended, was very pleased with the spec, and ordered their suggested alternative tire based on the new research and their recommendation. This all happened in one afternoon.
I am very pleased with the price, the effort of their staff, and the personal attention that was afforded to me. Great Value!! I have (3) more bikes, and when they need tires, American Motorcycle Tire is the first place I will look.
Found http://www.americanmototire.com/ added up my purchase, happy with the total, and I ordered.
Soon after, same day, I received an out of stock e-mail from American Motorcycle Tire. I had no reason to doubt their message as other vendors had noted “to call on availability” for the rear tire model and size I selected. BUT, the email wasn’t an automated response. It was an email from an actual person explaining the out of stock situation, and when they expected to receive the tires I ordered. AND, they offered to cancel the order, AND, they offered to recommend a comparable or better tire based on my riding profile, OR back order and charge my credit card and complete the order once the tire I originally ordered was in stock.
I gave them a description of what, how, when, weights, speed etc of how I ride. They responded with an alternative tire, or, the option to cancel, or the option to backorder the original order.
I checked out the tire they recommended, was very pleased with the spec, and ordered their suggested alternative tire based on the new research and their recommendation. This all happened in one afternoon.
I am very pleased with the price, the effort of their staff, and the personal attention that was afforded to me. Great Value!! I have (3) more bikes, and when they need tires, American Motorcycle Tire is the first place I will look.
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