I expect the chain jammed going forward, so you need to release it by going backward. Try doing the same as in the video, but with the emphasis on going backward, and pulling upward on the chain with your other hand. Wrap a rag or something round the chain so you can get good purchase. You probably have a couple of links folded together and jammed in the bottom of the chain tunnel. Don't be afraid to give it a good pull.
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