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1978 GS750.
They've had my bike since June. First it was a modulator issue that took them forever to fix, in part because they weren't calling me when they should have. They took off $150 because I pointed out their error. Good on them; case closed, though actually there's still a charging issue (now it's the generator). Whatever, I'll get that fixed later; thank god for kickstarters that work well.
So, I picked up the bike, rode it 4 miles, and quickly discovered I couldn't get away with not having the carbs done. Had to have it towed. While they were at it, I told them to do the valves as well.
Turns out I needed new boots, which I found on ebay for $80 including shipping, and brought to them.
Picked up the bike, paid $730 in parts and labor, brought it home, discovered it was leaking tons of gas out of the overflow (right over the chain and getting on the tire -- super sketchy to ride and I definitely felt it fishtailing before I realized what the problem was).
Brought it back. Needles were set to high. They "fixed" it.
Picked it up, brought it home, still leaking.
Brought it back. They told me I wouldn't have to pay any more. No one called me so I called mid-week. They told me it would be fixed by yesterday. Today they called to say it was ready. They also told me that while I didn't owe them for labor (duh!), I did owe them $299 for parts. Evidently they'd bought carb rebuild kits for each carb and rebuilt them without ever getting my consent to do so. They're telling me it would only take genuine Suzuki parts since there are no aftermarket kits. I said no way, that they'd told me I wouldn't have to pay, and that regardless, no one had called to ask for my consent for the new parts. Furthermore, the leaking was something it wasn't doing when I brought it to them. They told me the "underwater" sound I was hearing before I got the carbs done was the carbs backing up and into the engine, and that this was also the cause of the leak. Fine. Moreover, what they'd first done was just a clean; this job was now a full rebuild. I pointed out that the fact remained they'd not called to confirm the purchase of the new parts. They said they'd give me a discount, but couldn't say how much, and that they'd get back to me Monday.
Now I've just done a search on ebay and I've found both aftermarket and genuine Suzuki rebuild kits for (4 of them) for under $70. Can someone explain to me how in the world they're coming up with $299 for the same parts?
They've had my bike since June. First it was a modulator issue that took them forever to fix, in part because they weren't calling me when they should have. They took off $150 because I pointed out their error. Good on them; case closed, though actually there's still a charging issue (now it's the generator). Whatever, I'll get that fixed later; thank god for kickstarters that work well.
So, I picked up the bike, rode it 4 miles, and quickly discovered I couldn't get away with not having the carbs done. Had to have it towed. While they were at it, I told them to do the valves as well.
Turns out I needed new boots, which I found on ebay for $80 including shipping, and brought to them.
Picked up the bike, paid $730 in parts and labor, brought it home, discovered it was leaking tons of gas out of the overflow (right over the chain and getting on the tire -- super sketchy to ride and I definitely felt it fishtailing before I realized what the problem was).
Brought it back. Needles were set to high. They "fixed" it.
Picked it up, brought it home, still leaking.
Brought it back. They told me I wouldn't have to pay any more. No one called me so I called mid-week. They told me it would be fixed by yesterday. Today they called to say it was ready. They also told me that while I didn't owe them for labor (duh!), I did owe them $299 for parts. Evidently they'd bought carb rebuild kits for each carb and rebuilt them without ever getting my consent to do so. They're telling me it would only take genuine Suzuki parts since there are no aftermarket kits. I said no way, that they'd told me I wouldn't have to pay, and that regardless, no one had called to ask for my consent for the new parts. Furthermore, the leaking was something it wasn't doing when I brought it to them. They told me the "underwater" sound I was hearing before I got the carbs done was the carbs backing up and into the engine, and that this was also the cause of the leak. Fine. Moreover, what they'd first done was just a clean; this job was now a full rebuild. I pointed out that the fact remained they'd not called to confirm the purchase of the new parts. They said they'd give me a discount, but couldn't say how much, and that they'd get back to me Monday.
Now I've just done a search on ebay and I've found both aftermarket and genuine Suzuki rebuild kits for (4 of them) for under $70. Can someone explain to me how in the world they're coming up with $299 for the same parts?
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