I am reasonably happy with the service I get at Mercedes Benz, including the nice lounge with the coffee machine and the awesome courtesy cars, but when I get the invoice I'm usually a bit shocked to say the least.
The warranty service, which I had two or three visits for small electrical issues relating to parking sensors and some safety restraint system was very good.
Not sure why the air filters were missed, it's not that difficult, but also not that easy to change out, as I needed to remove a few pieces of the engine compartment and the top part of the crossover air intake, but it should have been picked up during a maintenance visit, hopefully I never paid for it.
At those prices they should have pretty good mechanics working on my car, but they are probably just like a lot of the larger automotive/motorcycle dealerships were they have one or two very good well trained techs and the rest are either very inexperienced techs just out of some training school or just putting in time. Those are the techs who do the routine service work, which includes changing air filters.
Here's part of the problem as I see it.
For 20-30 years the trades were looked down upon and very few parents or teachers were prepared to have their kids look at a trade as a career choice.
It is changing now days with all the trade based reality TV shows which are bringing new blood into the trades and it's now being promoted by the main stream media. (not sure that's a good thing)
Not to mention how well paid trades people are compared to a university educated person working at a retail store or some junior position in a cubicle.
All those promises of "get a good education, get good marks and you will get into a good university was a big con job.
How long will it be before the new group of apprentices will become competent and proficient? Not sure but it's very hopeful for the future.
Things are changing so fast in my industry that I have to send my techs and support staff to training seminars and workshops for upgrading skills and knowledge, and almost every month we lose 3-4 man days to training, are other industries inundated with new technology that they can barely keep up with? Probably.
When we get a guy who grew up fixing stuff with his Dad and loves working with good tools, I am willing to spend what ever it takes to train them to become proficient in our industry, because they will be easy to train and will usually do an awesome job as they have the basics in their DNA.
When I interview new techs I always ask about what they love doing in their spare time,and what they did growing up for hobbies, (if it's playing video games, the interview will be over within a few minutes) and I ask them to bring their personal tool kit in to the interview.
I can tell a lot by what brand of tools they use and the condition of their tools.
Rant over,
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