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Suzuki dealership parts department fiasco

  • Thread starter Thread starter Blueandorangefish
  • Start date Start date
I understand what you're saying about cutting people slack. I 100% agree and do my best to practice that philosophy whenever possible.

I've worked customer service-type jobs for the vast majority of my job history. Believe me, I'm willing to cut behind he counter people TONS of slack. When I'm looking for parts at a parts counter, I have absolutely no expectation of them having even heard of my motorcycle. That is totally fine with me. Part of the fun of talking with people is exchanging the vast knowledge base that is distributed amongst the population.

It seems, though, that modern customer service means service w/ an attitude instead of service with a smile. I am normally a very understanding person if I know that the person helping me is doing the best they can. Throughout the entire visit I kept my cool and was not disrespectful or rude at all. I have, however, given the store many chances to provide good customer service to me, and they have yet to deliver. Unfortunately they have the advantage of being the only game in town, and seem to act accordingly. Now I am forced to travel 45 minutes to the next nearest dealership. Obviously, it's my choice to do so, however, it's just a shame that simple service with a smile is rarer than a 24 carat diamond.
 
Sorry about your bad luck with your local dealer but now I am going to make you jealous! My local dealer also sponsors my dragbike so I get my parts at cost plus 10. To make it even BETTER is that the parts manager is a GS guy forever & I am building the engine for his dragbike! Whatever GS part (or Suzuki part) I need that has to be ordered is at the MOST 2 days because the west coast warehouse is only 20 minutes away! If I need something I just walk behind the counter & get on the computer & find the part . I will call one of the guys over & ask them to order what I need. Sometimes they have been busy or short handed & I have helped customers! I LOVE my dealer! If any of you in SoCal need anything, let me know & I will hook you up! Oh yeah, the parts manager is a member here & his name is "twindragster"! Ray.
 
I used to have a friend,mechanic. I could get all my auto parts from the Warehouse... GOOD parts not Crappy auto
 
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